Privacy Policy

Privacy and Freedom of Information 

Access to and communication of information held by LMCH is governed by legislation and the LMCH Access to Information and Protection of Privacy Policy. Information about the organization will be made public through an internal LMCH process. 

LMCH will protect the privacy of all individuals’ personal information in its custody or control and will comply with the access and privacy provisions of the MFIPPA and other applicable legislation. 

Spokespersons, as described above, will respect privacy rights at all times. 


Municipal Freedom of Information and Protection of Privacy Act  

Personal Information 

Means information about an identifiable individual, including; 

Information relating to the race, national or ethnic origin, colour, religion, age, sex, sexual orientation or marital or family status of the individual. 

Information relating to the education or the medical, psychiatric, psychological, criminal or employment history of the individual or information relating to financial transactions. 

Any identifying number, symbol or other particular assigned to the individual. 

The address and telephone number of the individual. 


London & Middlesex Community Housing is committed to protecting your privacy.

This website, and our practices, have been designed to ensure compliance with the privacy provisions of the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA). By visiting visitors are accepting the practices described in this privacy statement.

Personal Information

LMCH does not automatically gather any personal information from you such as your name, phone number, street or email address while accessing the Site. This information is only obtained if you supply it voluntarily. We receive and store any information you knowingly provide to us when you fill any online forms on the Site. You can choose not to provide us with certain information, but then you may not be able to take advantage of some of the Site’s features. Any personal information you provide to us is collected, used and disclosed in accordance with MFIPPA. We will not sell, share, or rent your personal information to any third party. LMCH will only use or disclose your personal information in accordance with what is permitted under MFIPPA. LMCH uses encryption technology to keep any personal information collected through the site confidential. All user information is maintained in a secure environment only accessible by authorized personnel. Users who are uncertain about what information is mandatory are welcome to contact us.

Use of collected information

Any of the information we collect from you may be used to improve our Website; improve customer service and respond to queries and emails; run and operate our Website and Services. Non-Personal Information collected is used only to identify personal cases of abuse and establish statistical information regarding Website usage. This statistical information is not otherwise aggregated in such a way that would identify any particular user of the system.

Logging Practices

When you browse LMCH’s website our servers automatically collect limited amounts of standard information for traffic monitoring and statistical purposes. This information does not identify a visitor personally and is only used to administer the site and identify usage trends to improve the website. Our web logs store the domain name and IP address from which LMCH’s website was accessed; the type of browser and operating system used; the date and time the site was access; the pages visited, and; the region of the world from which the site was accessed.


LMCH’s website uses cookies to improve users' experience. A "cookie" is a small text file that is stored on a user's computer, placed there by a web server for future access and retrieval of stored information. All employees and processors who have access to your cookies are obliged to respect the confidentiality of that information. Web browsers automatically accept cookies, but you can modify your browser setting to decline cookies if you prefer. Be aware that by declining cookies some interactive features or online services that depend on cookies may not function as intended.

External Links

LMCH’s website has links to other external websites for your information and convenience. London & Middlesex Community Housing is not responsible for the privacy practices of websites linked to from our Site.